Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to provide exceptional support to our local community. No prior experience required – we offer comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and a supportive work environment. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Reliable transportation to Charlotte office
- Willingness to work flexible hours (including weekends)