Job Description
Join our award-winning team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to Illinois residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, people-first environment. Hiring Event: October 15th, 2023 at our Chicago headquarters!
Responsibilities
- Handle inbound/outbound customer calls for local utility and service inquiries
- Resolve billing, technical, and account issues using CRM systems
- Process payments, updates, and service modifications accurately
- Document interactions and maintain detailed case notes
- Collaborate with field teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Valid Illinois driver's license (for occasional field visits)
- Bilingual (English/Spanish) a major plus