Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional service to our valued local clients. This full-time role offers immediate start and competitive benefits including health insurance, paid time off, and career advancement opportunities. Our modern downtown office provides a collaborative environment where your voice matters. If you thrive in fast-paced settings and want to make a real impact on local businesses, apply today!
Responsibilities
- Handle inbound/outbound calls and digital communications for Philadelphia-area clients
- Resolve customer inquiries with empathy and efficiency while maintaining service standards
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to address complex client issues
- Identify opportunities to improve local customer experiences
- Participate in ongoing training to enhance product knowledge
- Meet/exceed monthly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local markets
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid Pennsylvania driver's license (for occasional client visits)
- Pass background check and drug screening