Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! GlobalConnect Solutions is seeking dedicated Customer Service Representatives to support our Cleveland-based clients. Enjoy a competitive salary, comprehensive benefits, and flexible scheduling while making a real impact. No commute, no office politics—just meaningful work that values your skills. Apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM tools
- Meet/exceed performance metrics (call volume, resolution rate, CSAT)
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Quiet, dedicated home office with high-speed internet
- Ability to type 40+ WPM with strong attention to detail
- Flexible availability including evenings/weekends as needed
- US work authorization and Ohio residency required