Job Description
Join Coastal Connect Solutions as a Full-Time Customer Service Representative and become part of our award-winning remote team! We're seeking dynamic individuals to deliver exceptional customer experiences while working from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
As a vital member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting relationships. We provide state-of-the-art equipment and extensive training to ensure your success. If you're passionate about helping others and thrive in a remote setting, apply today!
Responsibilities
- Handle 50-70 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training and skill development
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable high-speed internet
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends