Job Description
Join Fresno Connect Solutions as a Full-Time Customer Service Representative and become the voice of our growing tech company! We're seeking motivated individuals to deliver exceptional support experiences to our diverse client base. Enjoy a collaborative environment with competitive benefits, career advancement opportunities, and the chance to make a real impact. Our state-of-the-art Fresno facility offers modern amenities and a supportive team culture. If you're passionate about problem-solving and helping others, this is your opportunity to thrive in a dynamic role.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services through phone, email, and chat
- Document interactions in CRM systems with precision and attention to detail
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
- Identify trends for process improvement opportunities
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (minimum 40 WPM)
- Excellent verbal/written communication abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Positive attitude under pressure with conflict resolution skills
- Flexible availability including evenings/weekends as needed