Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate full-time Customer Service Representatives to deliver exceptional support to our clients in the Pacific Northwest. Enjoy comprehensive benefits, career advancement opportunities, and a vibrant downtown Seattle workplace culture.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision insurance
- Paid time off + company holidays
- 401(k) with employer match
- Professional development stipend
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Collaborate with team members to improve processes
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication & problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with CRM software (e.g., Salesforce)
- Type 35+ WPM with high accuracy
- Pass background check/drug screen