Job Description
Join Virginia Beach's premier call center team with comprehensive paid training! Coastal Call Centers LLC is seeking enthusiastic Customer Service Representatives to deliver exceptional client experiences in our modern downtown facility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, tech-driven environment. No prior experience required – we provide all necessary training to succeed!
Why Join Us?
- Full-time positions with consistent schedules
- Industry-leading paid training program
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and adaptability
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with customer-first mindset
- Reliable transportation to Virginia Beach location
- Must pass background check and drug screen