Job Description
Join Coastal Connect Solutions, a leading customer experience provider, as a Full-Time Customer Service Representative in sunny Virginia Beach! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay and comprehensive benefits. No prior experience required – we provide extensive paid training to set you up for success. Enjoy a supportive team environment, career growth opportunities, and the chance to make a real impact. Apply today and start your rewarding career in one of Virginia's most vibrant coastal cities!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and delivering excellence