Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate openings available – start your career with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows applications and typing
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and problem-solving mindset