Job Description
Join MetroConnect Solutions as a Full-Time Customer Service Representative and become the voice of our thriving Kansas City community! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment. Enjoy comprehensive training, competitive benefits, and immediate start opportunities. If you're a people-person ready to make a tangible impact in your local community, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and maintain accurate customer records
- Collaborate with team members to optimize service workflows
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to compliance standards and company protocols
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities