Job Description
Join a Team That Puts People First
Horizon Contact Solutions is a leading provider of world-class customer experience management. We are currently seeking enthusiastic, professional, and detail-oriented individuals to join our dynamic team in the heart of Cleveland. If you are looking for a stable, full-time career with opportunities for growth, this is the place for you.
Why Join Us?
- Competitive Compensation: Starting at $18.50/hr with opportunities for rapid advancement.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching from day one.
- Work-Life Balance: Generous paid time off and holiday schedule.
- Modern Facility: State-of-the-art call center located in downtown Cleveland.
We pride ourselves on our culture of inclusivity and support. Whether you are an experienced agent or looking to start your career in customer service, we provide the training and resources you need to succeed. Apply today and become part of the Horizon family.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and guidelines.
- Accurately enter and update customer information into the CRM database.
- Identify opportunities to cross-sell products or services based on customer needs.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Maintain a thorough understanding of company products, policies, and procedures.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to type 35+ words per minute with high accuracy.
- Must be available to work a full-time schedule, including weekends and holidays as needed.