Job Description
Join our award-winning customer service team in Louisville! We're hosting an exclusive hiring event for motivated individuals seeking a dynamic full-time career. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve complex issues using CRM systems and problem-solving frameworks
- Meet/exceed performance metrics for quality and efficiency
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends
- Valid Kentucky driver's license (if applicable to role)