Job Description
Join our dynamic team at Oakland City Solutions as a Full-Time Customer Service Representative! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth. Perfect for detail-oriented communicators who thrive in fast-paced environments. Event Details: August 15, 2024 | 10 AM - 4 PM | 555 Broadway Street, Oakland, CA 94607. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and update case statuses
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet daily performance targets including call volume, resolution time, and quality scores
- Contribute to process improvements by identifying recurring issues and suggesting solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment while maintaining composure
- Flexibility to work evenings/weekends based on business needs