Job Description
Are you a dedicated communicator looking for a stable, rewarding career in the heart of Oklahoma?
Apex Support Solutions is currently seeking a motivated Full-Time Customer Service Representative to join our growing team in Oklahoma City. We pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who are passionate about problem-solving and building positive customer relationships.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on customer satisfaction.
- Resolve customer complaints, issues, and questions accurately and in a timely manner.
- Log all interactions and customer data into our CRM system (Salesforce/Zendesk) accurately.
- Identify and escalate complex issues to the appropriate management team.
- Meet and exceed daily, weekly, and monthly performance metrics (KPIs) and quality assurance standards.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a call center or customer service environment.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong typing speed (minimum 40 WPM) and computer navigation skills.