Job Description
Join our award-winning call center team in Louisville and launch your career in customer service! We're seeking motivated individuals for full-time positions with comprehensive paid training. Enjoy competitive pay, health benefits, and a supportive team environment where your growth matters. No prior experience needed – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and billing procedures
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Complete ongoing training modules to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Positive attitude with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to work flexible shifts including evenings/weekends
- Pass background check and pre-employment screening