Job Description
Join CityConnect Solutions as a Full-Time Customer Service Representative in Philadelphia! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and update customer accounts accurately
- Collaborate with team members to resolve complex issues
- Document interactions and maintain detailed case records
- Meet performance metrics for quality and efficiency
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including weekends
- Philadelphia PA residency preferred