Job Description
Join InnovateConnect Solutions as a Customer Service Representative in San Jose and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy a collaborative environment, competitive benefits, and opportunities for growth within our dynamic tech community. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of products/services through continuous learning
- Meet performance metrics for response time and resolution efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office Suite
- Customer service experience (paid or unpaid) is beneficial
- Must pass background check and drug screening