Job Description
Join TechConnect Solutions as a Full-Time Local Chat Support Agent in Houston! We're seeking customer-focused professionals to deliver exceptional remote support through live chat channels. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment.
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and ensure seamless experiences for clients across the Houston metropolitan area. Our ideal candidate thrives in fast-paced digital interactions and values proactive problem-solving.
Responsibilities
- Provide real-time customer support via live chat for software/hardware products
- Document interactions and resolve technical issues efficiently
- Collaborate with engineering teams to escalate complex problems
- Maintain detailed knowledge base with updated product information
- Monitor chat queues and maintain response time standards
- Train new support agents on chat protocols and tools
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer support experience (chat/voice)
- 50+ WPM typing speed with 95% accuracy
- Proficiency with CRM software and chat platforms
- Strong written communication skills in English
- Ability to multitask across 3-5 chat sessions
- Basic troubleshooting skills for Windows/macOS systems
- Reliable internet connection and quiet home office setup