Job Description
Join ConnectHub Solutions as a Full-Time Local Chat Support Agent and become the digital face of our innovative platform! We're seeking passionate communicators to deliver exceptional customer experiences through live chat in our vibrant New York office. With comprehensive paid training and a collaborative culture, you'll build rewarding career skills while helping users navigate our cutting-edge services. Enjoy competitive benefits, growth opportunities, and the energy of working in the heart of NYC's tech scene.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and solutions in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Meet performance metrics for response time and customer satisfaction scores
- Participate in ongoing training to master product updates and support protocols
- Contribute to process improvements for chat support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing speed with exceptional written communication
- Strong problem-solving abilities and emotional intelligence
- Experience in customer service or tech support (paid training provided)
- Proficiency with CRM software and multi-tasking in digital environments
- Ability to work flexible shifts including evenings and weekends
- New York residency required for local in-office position