Job Description
Join TechCare Solutions as a Full-Time Local Chat Support Specialist in Philadelphia and become the voice of innovation for our clients! We're seeking passionate individuals to deliver exceptional customer service through real-time chat support. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic team environment. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to grow with a leader in tech support services.
Responsibilities
- Deliver instant support to customers via live chat platform
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including response time and resolution rate
- Contribute to knowledge base improvements and training materials
- Escalate critical issues to senior support staff when necessary
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or technical support role
- Exceptional written communication skills in English
- Proficient in multitasking across multiple chat windows
- Experience with CRM software (Zendesk, Salesforce, or similar)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency required for local position