Job Description
Join our award-winning support team as a Full-Time Local Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This is an immediate-start opportunity to work with cutting-edge technology while making a tangible impact on our clients' success. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment that values your growth.
Why NexusConnect Solutions?
• Industry-leading training programs
• Clear career advancement paths
• Modern downtown Indianapolis workspace
• Health/dental/vision benefits starting day one
• Flexible hybrid work options after 90 days
Responsibilities
- Provide real-time technical and account support via live chat, email, and phone
- Resolve customer inquiries within SLA targets using CRM systems
- Document interactions and escalate complex issues to Tier 2 support
- Collaborate with cross-functional teams to improve support workflows
- Participate in continuous training on product updates and communication techniques
- Maintain high CSAT scores and positive customer feedback
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer support experience via digital channels
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM tools (Zendesk/Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Must be authorized to work in the US