Job Description
Join LocalCare Connect as a Full-Time Local Chat Support Specialist in Philadelphia! We're seeking passionate communicators to deliver exceptional customer experiences through live chat support. As a key member of our community-focused team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships with Philadelphia-area residents. Enjoy competitive pay, comprehensive benefits, and immediate start in a vibrant, collaborative environment.
Responsibilities
- Respond to customer inquiries via live chat with empathy and efficiency
- Resolve technical issues, billing questions, and service concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Continuously improve support processes through feedback analysis
- Adhere to company protocols and data security standards
- Contribute to team goals with monthly performance metrics
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM platforms and ticketing systems
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Philadelphia residency required for local engagement
- Immediate availability for full-time schedule