Job Description
Join TechCare Connect's award-winning support team as a Full-Time Local Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This is your opportunity to launch a rewarding career in customer support with competitive benefits, growth opportunities, and a collaborative work environment in the heart of Texas.
Responsibilities
- Provide real-time technical support via chat for software and hardware products
- Resolve customer inquiries with empathy and efficiency while maintaining SLAs
- Document cases accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve support workflows
- Contribute to knowledge base articles and training materials
- Monitor chat queues during assigned shifts with proactive engagement
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication skills with professional tone
- Proficient in typing (60+ WPM) and multitasking in fast-paced environments
- Basic technical troubleshooting knowledge for software/hardware issues
- Strong problem-solving abilities with patience under pressure
- Ability to work flexible shifts including evenings and weekends as needed
- U.S. work authorization and reliable local transportation