Job Description
Join CityServe Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our valued local clients. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic team environment. Our upcoming hiring event provides a streamlined application process – don't miss your chance to launch a rewarding career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Participate in regular training sessions to enhance product knowledge
- Support local community outreach initiatives during business hours
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in local markets
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with diverse populations
- Ability to work flexible shifts including weekends
- Philadelphia residency preferred for local market insight