Job Description
Join Coastal Connect Solutions as a Full-Time Remote Call Center Agent and transform your career with a leading customer experience provider! We're seeking dynamic professionals in Virginia Beach to deliver exceptional service from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Our state-of-the-art virtual platform ensures seamless connectivity and professional growth opportunities.
Why Join Us?
- Industry-leading compensation with performance bonuses
- 100% remote work with provided equipment
- Health/dental/vision insurance after 30 days
- Paid training and career advancement paths
- Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Collaborate with support teams for complex escalations
- Maintain confidential customer data per HIPAA guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Quiet, dedicated home office space with reliable internet
- Proficiency in Microsoft Office and CRM platforms
- Strong problem-solving and active listening skills
- Ability to work flexible shifts including evenings/weekends
- US work authorization and Virginia residency required