Job Description
Join our urgent hiring event for Chat Support Specialists! We're expanding our dynamic support teams in Indianapolis, IN and Texas with immediate openings. Perfect for customer service professionals seeking remote-friendly roles with competitive compensation and growth opportunities.
What We Offer: Comprehensive training, flexible schedules, health benefits, and a collaborative remote-first culture. No weekend shifts required!
Event Details: On-site interviews October 15-17 at our Indianapolis hub. Virtual interviews available for Texas candidates. Apply today to secure your spot!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain detailed case records
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or tech support experience
- 60+ WPM typing speed with high accuracy
- Proficiency in CRM tools (Zendesk, Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- High school diploma or equivalent (degree preferred)
- Availability for flexible shifts including evenings