Job Description
Join our award-winning customer experience team as a Full-Time Remote Chat Support Specialist. We're seeking empathetic communicators to deliver exceptional digital customer service from the comfort of your home office. This Austin-based role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-growing tech environment. Help us redefine remote work excellence while supporting our diverse client base across North America.
Responsibilities
- Provide real-time chat support via web and mobile platforms to resolve customer inquiries
- Document interactions in CRM systems while maintaining 95%+ accuracy
- Collaborate with cross-functional teams to escalate complex technical issues
- Meet daily performance metrics including response time and resolution targets
- Contribute to knowledge base improvements and process optimization
- Participate in bi-weekly training sessions on product updates
- Monitor multiple chat channels simultaneously during peak hours
Qualifications
- 2+ years experience in customer service or digital support roles
- Exceptional written communication with 60+ WPM typing proficiency
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving skills with attention to detail
- Ability to work independently in a remote setting
- High-speed internet connection (minimum 50 Mbps)
- Available for flexible shifts including weekends/holidays
- Associate degree or equivalent experience required