Job Description
Join SupportHub Solutions as a Full-Time Remote Chat Support Specialist and deliver exceptional customer experiences from the comfort of your home. We're seeking dedicated professionals in New York and Virginia to provide instant assistance via live chat, resolve inquiries efficiently, and become the friendly voice of our brand. Enjoy competitive compensation, flexible scheduling, and comprehensive training—all while working remotely. Be part of a growing team that values your expertise and empowers you to thrive in a dynamic digital environment.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and product issues
- Maintain detailed chat logs and update CRM systems accurately
- Collaborate with Tier 2 support teams for complex escalations
- Identify opportunities to improve customer experience workflows
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing product training and team meetings
Qualifications
- Minimum 1 year customer service experience in remote or digital support
- Exceptional written communication skills with empathetic tone
- Proficient in multi-tasking with chat software (Zendesk, Intercom)
- Ability to type 60+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and dedicated home office setup
- Available to work flexible shifts including evenings/weekends
- Residency in NY or Virginia required