Job Description
Join ConnectCare Solutions as a Full-Time Remote Customer Service Representative and become the voice of innovation in healthcare support! We're seeking passionate individuals to deliver exceptional service from the comfort of their home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact on patient experiences. Our award-winning training program ensures you're equipped to thrive in a dynamic remote environment.
Why ConnectCare Solutions?
- Industry-leading compensation package
- 100% remote work flexibility
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve patient inquiries regarding billing, insurance, and service information
- Maintain detailed electronic health records (EHR) documentation
- Collaborate with medical teams to coordinate patient care needs
- Adhere to HIPAA compliance protocols and data security standards
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing training for healthcare regulation updates
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work independently in a remote setting
- Experience with CRM software (e.g., Salesforce, Zendesk)
- Healthcare industry knowledge a plus
- Must pass background check and drug screening