Job Description
Immediate Remote Customer Service Positions Available in Memphis, TN & Georgia!
Join ConnectCare Solutions as a Remote Customer Service Representative and start your career with a leader in healthcare support. We're hiring immediately for full-time work-from-home positions offering competitive pay, comprehensive benefits, and flexible scheduling. No commute required – serve patients from the comfort of your home office while making a meaningful impact.
What We Offer:
- Competitive hourly pay ($18-$24)
- Full benefits package (health/dental/vision)
- Paid training and career advancement
- Flexible scheduling options
- Home office equipment stipend
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls for patient scheduling and insurance verification
- Resolve billing inquiries and claims processing issues
- Maintain accurate patient records in HIPAA-compliant systems
- Collaborate with healthcare providers to ensure seamless care coordination
- Meet/exceed quality metrics for customer satisfaction
- Document all interactions in CRM software
- Adhere to healthcare compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing (35+ WPM) and computer proficiency
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Healthcare industry knowledge (bonus)
- Clear communication skills in English