Job Description
Join our award-winning team as a Full-Time Weekend Customer Service Specialist at Dynamic Solutions Group! We're seeking passionate professionals to deliver exceptional customer experiences during weekend shifts in our Columbus headquarters. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth potential. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our innovative service culture.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve complex technical issues and product inquiries using CRM systems
- Collaborate with cross-functional teams to escalate and resolve escalated cases
- Maintain detailed documentation of customer interactions and resolutions
- Identify process improvement opportunities and implement solutions
- Train new team members on service protocols and product knowledge
- Meet KPIs for resolution time (under 12 mins) and first-contact resolution
Qualifications
- 3+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with ability to de-escalate situations
- Weekend availability (Saturday/Sunday 8am-8pm) with flexibility for holidays
- Associate degree in Business or related field preferred
- Technical aptitude for troubleshooting software/hardware issues
- Strong time management and multitasking abilities
- Positive attitude with customer-first mindset