Job Description
Join our dynamic team at Urban Hospitality Group and enjoy weekdays free while thriving in a full-time weekend shift role! We're seeking passionate individuals to deliver exceptional guest experiences during our peak weekend operations. This unique schedule allows you to pursue personal goals while building a rewarding career in hospitality. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of New York City.
Responsibilities
- Deliver exceptional customer service during weekend shifts (Friday-Sunday)
- Manage guest check-ins, reservations, and special requests
- Coordinate with cross-functional teams for seamless operations
- Handle escalated customer issues with professionalism
- Conduct weekend inventory audits and quality checks
- Train and mentor new weekend staff members
- Implement weekend marketing promotions and upselling strategies
Qualifications
- Minimum 2 years hospitality or customer service experience
- Availability to work exclusively on weekends (Friday-Sunday)
- Strong problem-solving and conflict resolution skills
- Ability to thrive in fast-paced weekend environments
- Proficiency in reservation management systems
- Excellent communication and interpersonal abilities
- Flexibility to work holidays as needed
- Valid New York State hospitality certification preferred