Job Description
Are you a Tech-Forward Problem Solver? Join Our Team in Los Angeles!
Apex IT Services is seeking a dedicated Help Desk Support Specialist to join our growing IT team in the heart of Los Angeles. In this role, you will be the first line of defense for our employees, ensuring seamless technological operations and providing top-tier customer service.
We pride ourselves on a modern work environment and offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional certification. If you have a passion for technology and a knack for solving complex problems with simple solutions, we want to hear from you.
Why Choose Apex IT Services?
- Competitive salary and comprehensive benefits.
- Work in the dynamic tech hub of Los Angeles.
- Continuous learning and career advancement opportunities.
- Cutting-edge technology stack.
Responsibilities
- Provide Level 1 and 2 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and troubleshoot hardware and software issues for internal employees, ranging from printer setup to OS crashes.
- Manage user accounts, permissions, and access control within Active Directory and cloud environments (Azure/Office 365).
- Perform software installations, updates, and patches across the organization's network.
- Collaborate with the network engineering team to escalate complex infrastructure issues.
- Maintain accurate documentation of incidents, solutions, and technical procedures.
- Occasional onsite support for major IT events or hardware deployments.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certification: CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred.
- Experience: Minimum of 2-3 years of experience in a Help Desk or Technical Support role.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and remote support tools (TeamViewer, LogMeIn).
- Soft Skills: Exceptional communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work occasional weekends or evenings to support business continuity.