Job Description
Are you the go-to person when a computer crashes or a printer jams? CyberCore Technologies is seeking a dynamic Help Desk Support Specialist to join our growing team in San Diego, CA. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and delivering exceptional user support.
We pride ourselves on a culture of innovation and collaboration. As a remote-friendly hybrid company with a strong local presence, we offer competitive benefits, continuous learning opportunities, and a clear path for career advancement.
Why Join Us?
- Competitive salary ($60k - $75k).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development budget and certification reimbursement.
Role Overview
You will act as the bridge between our technical team and end-users, resolving hardware and software issues efficiently while maintaining a high level of customer satisfaction.
Responsibilities
- Provide Tier 1 & Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and maintain the ticketing system (ServiceNow or Jira) to ensure timely resolution.
- Install, configure, and troubleshoot desktop operating systems and applications (Windows, macOS, Linux).
- Assist in the deployment of new hardware and software rollouts.
- Train end-users on best practices for security and software usage.
- Document all incidents and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-3 years of professional experience in IT Help Desk or Desktop Support.
- Familiarity with troubleshooting protocols for Windows, Active Directory, and Office 365.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ certification is a strong plus.