Job Description
We are looking for a detail-oriented and customer-focused Help Desk Support Specialist to join our dynamic IT team in San Jose, CA. In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring our workplace technology runs smoothly. If you have a passion for problem-solving and a knack for explaining complex concepts to non-technical users, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology.
- Professional development and career growth opportunities.
- Collaborative and inclusive work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve IT service requests and incidents through our ticketing system (e.g., Jira, ServiceNow) within established SLAs.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Install, patch, and troubleshoot operating systems (Windows, macOS) and office productivity software.
- Maintain accurate documentation of incidents, solutions, and technical procedures.
- Collaborate with senior IT staff to identify recurring issues and implement preventative measures.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in Information Technology or related field is a plus.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical details clearly.
- Strong troubleshooting skills and a proactive approach to problem-solving.
- Ability to work independently as well as part of a team in a fast-paced environment.