Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is currently hiring Call Center Representatives in New York and Virginia. We are looking for motivated individuals to join our growing team.
Why You'll Love Working With Us:
- Weekly Pay: Get paid on time, every week, with no waiting.
- Paid Training: No experience needed! We provide comprehensive training to help you succeed.
- Remote & On-site: Flexible options available, including work-from-home opportunities in Virginia.
- Career Growth: We value internal promotion and offer clear paths for advancement.
- Great Benefits: Medical, dental, and vision insurance available after 90 days.
If you have a friendly demeanor and a passion for helping others, apply today!
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional and friendly tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and account updates accurately using our CRM software.
- Maintain detailed and up-to-date customer records in the system.
- Collaborate with the sales and support teams to meet team performance targets (KPIs).
- Stay current on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication and active listening skills.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable internet connection is mandatory for remote roles.
- Previous customer service experience is a plus but not required.