Job Description
Join Boston's Premier Call Center Hiring Event! We're seeking motivated Customer Service Representatives to join our dynamic team. This exclusive in-person event offers on-the-spot interviews and same-day hiring for full-time roles with competitive benefits.
Event Details:
Date: Saturday, October 21, 2023
Time: 10:00 AM - 2:00 PM
Location: 200 Boston Street, Boston, MA 02108
Enjoy a collaborative environment with career growth opportunities, comprehensive training, and a supportive team culture. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (CRM systems, Microsoft Office)
- Flexible availability including weekends/evenings
- Positive attitude with problem-solving aptitude
- Background check and drug screening required