Job Description
We are hosting a Hiring Event to find talented individuals to join our growing team in Kansas City. If you are looking for a stable career with growth potential, this is your opportunity.
Why Join Our Team?
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Immediate Start: Onboarding begins immediately upon successful completion of the hiring event.
- Benefits Package: Access to comprehensive medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
Event Details: Walk-ins are welcome, but we recommend arriving early to ensure an interview slot.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues by applying company policies and procedures.
- Accurately document all customer interactions, account details, and transactions into the CRM system.
- Collaborate with team leads and support staff to ensure customer satisfaction and retention goals are met.
- Stay current on product updates and service offerings to provide accurate information to clients.
- Identify opportunities to up-sell products or services to existing customers.
- Maintain a professional demeanor and positive attitude during high-pressure situations.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a customer service or call center environment is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficient computer skills, including typing and navigating web-based software.
- Ability to work in a fast-paced, high-volume environment while maintaining accuracy.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Reliable transportation and availability to work scheduled shifts.