Job Description
Are you looking for a career with growth and stability?
Apex Contact Solutions is hosting a Hiring Event in Jacksonville, FL! We are seeking driven, professional individuals to join our elite customer support team. This is a fantastic opportunity for those seeking immediate employment with comprehensive training and a clear path for advancement.
Why Join Our Team?
- Competitive Pay: Earn between $16.00 - $22.00/hour based on experience.
- Immediate Start: Onboarding begins immediately after the event.
- Modern Environment: Work in a state-of-the-art facility in the heart of Downtown Jacksonville.
- Benefits Package: Health, dental, and vision insurance available for full-time employees.
Job Summary:
We are looking for enthusiastic representatives to handle high-volume customer interactions with empathy and professionalism. If you have a passion for helping others and thrive in a team-oriented setting, we want to meet you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a professional, solution-oriented approach.
- Resolve complex customer issues efficiently while maintaining high customer satisfaction scores (CSAT).
- Document all customer interactions, account details, and transactions accurately in the CRM system.
- Collaborate with team leads to identify trends and improve call handling processes.
- Adhere to strict company policies, compliance standards, and quality assurance metrics.
- Build rapport with customers to ensure long-term loyalty and retention.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-pressure environment with a positive attitude.
- Reliable internet connection and home office setup if applicable.