Job Description
Join our dynamic team at Miami Solutions Group during our exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional client experiences in our vibrant Miami headquarters. Enjoy competitive pay, comprehensive benefits package, and growth opportunities in a supportive environment. Interviews on the spot! Bring your resume and enthusiasm to our open house event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce)
- Spanish fluency highly valued
- Ability to work flexible shifts including weekends