Job Description
Join Our Dynamic Team as a Customer Service Representative
Are you looking for a rewarding career in a fast-paced environment? Premier Support Group is currently hiring dedicated individuals in Nashville, TN, and beyond to join our customer success team. We offer comprehensive paid training and no prior experience is necessary.
We are committed to your professional development. As a representative, you will be the face of our brand, ensuring our clients receive top-tier support. Whether you are looking to start your first job or switch careers, we provide the tools, training, and support you need to thrive.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Paid Training: Full training program provided upon hire.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a collaborative culture.
Why Apply Today?
Don't let a lack of experience hold you back. We value attitude and work ethic over specific past history. If you are a great communicator and eager to learn, we want to hear from you.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound customer calls and emails with patience and professionalism.
- Problem Resolution: Identify customer needs and provide accurate information or solutions to resolve issues efficiently.
- Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Process Improvement: Share feedback and suggestions to help improve our products and customer service processes.
- Team Collaboration: Work closely with team leads and support staff to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer proficiency and typing skills (40+ WPM preferred).
- Attitude: A positive, professional demeanor and a genuine desire to help others.
- Availability: Ability to work flexible hours, including weekends and holidays as required.