Job Description
We are thrilled to announce a Local Hiring Event in Charlotte, NC! Join the team at Charlotte Support Hub and become the friendly face that our clients rely on. We are looking for passionate individuals to join our part-time roster and deliver exceptional support.
Whether you are a student looking for flexible hours or an experienced professional seeking a new challenge, this is your opportunity to shine. No experience is required for all roles—just a positive attitude and a willingness to learn.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure consistent service quality.
- Process orders, returns, and exchanges accurately.
- Upsell products or services when appropriate to meet team targets.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm under pressure and handle difficult situations.