Job Description
We are excited to announce a massive Hiring Event for Customer Service Representatives! If you are looking for a dynamic role with the flexibility to work remote or join us on-site in Tucson, AZ, we have the perfect opportunity for you.
At Apex Global Support, we pride ourselves on delivering exceptional service. We are expanding our team across the nation, with a specific focus on Georgia and our home base in Tucson. Join us to kickstart your career in a supportive, high-growth environment.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on empathy and resolution.
- Assist customers with product information, account inquiries, and troubleshooting technical issues.
- Resolve complaints and escalations efficiently while adhering to company guidelines.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to identify trends and improve service protocols.
- Upsell and cross-sell products/services where appropriate to meet team targets.
- Maintain a professional demeanor and adhere to strict call quality standards.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or a related field is preferred but not mandatory (comprehensive training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible shifts, including weekends and holidays, for remote and onsite roles.
- Reliable internet connection (required for remote positions).