Job Description
We are hosting a massive Hiring Event for Entry Level Call Center positions in Charlotte, NC. If you are looking for a stable career in customer service, this is your opportunity to join a fast-paced, supportive team. No prior experience is required—we provide comprehensive training and paid time to learn!
What to Expect:
- Walk-in interviews available on-site.
- Competitive hourly pay with performance bonuses.
- Modern office environment with state-of-the-art technology.
- Opportunity for rapid career advancement.
Don't miss this chance to kickstart your professional journey in the heart of North Carolina's financial district.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues with patience, empathy, and professionalism.
- Update customer accounts and resolve discrepancies accurately.
- Meet daily and weekly performance KPI targets.
- Collaborate with team leads to improve service quality metrics.
- Adhere to all company policies and compliance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal communication and active listening abilities.
- Reliable internet connection (for remote hybrid options).
- Ability to work full-time hours, including weekends and holidays.
- Self-motivated attitude with a desire to learn.