Job Description
Are you looking to launch a career in a fast-paced, rewarding environment? Apex Support Solutions is hosting a special Hiring Event in Jacksonville, Florida, for motivated Entry-Level Call Center Representatives. We are looking for individuals who are eager to learn, grow, and make a difference in our customers' lives.
We offer a comprehensive benefits package, paid training, and a clear path for advancement. If you have excellent communication skills and a positive attitude, we want to meet you.
Responsibilities
- Handle high-volume incoming and outgoing customer calls with a professional and friendly demeanor.
- Assist customers with product inquiries, account issues, and service troubleshooting.
- Document customer interactions and feedback accurately in the CRM system.
- Resolve customer complaints and escalate complex issues to senior management when necessary.
- Collaborate with the support team to meet daily performance and quality assurance metrics.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work in a team-oriented, fast-paced environment.
- Reliable internet connection and computer equipment (if remote/hybrid).
- Willingness to undergo a background check and drug screening.