Job Description
Are you ready to launch a rewarding career in customer service?
Join our dynamic team for an exclusive Hiring Event in Jacksonville! We are looking for motivated individuals to join our top-tier call center operation. Whether you are entering the workforce for the first time or looking to pivot into a stable, high-growth industry, this is your opportunity to shine.
At Apex Support Solutions, we pride ourselves on a culture of support, growth, and excellence. We are currently accepting applications for our Local Call Center roles. Don't miss out on this chance to secure a position with comprehensive benefits, paid training, and a clear path for advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Immediate Start: Hiring event on-site interviews available.
- Full Benefits: Medical, dental, and vision insurance from day one.
- Professional Development: Paid training and tuition assistance programs.
Apply today at our Jacksonville location and take the first step towards a brighter future.
Responsibilities
- Manage incoming customer inquiries via phone and email with a high degree of empathy and professionalism.
- Resolve customer issues, complaints, and questions efficiently to ensure 100% customer satisfaction.
- Accurately document all interactions and account details in our CRM system.
- Identify opportunities to upsell products and services to meet sales targets.
- Collaborate with team leads and support staff to improve call center performance metrics.
- Maintain a positive and professional demeanor at all times while adhering to company policies.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is a plus but not mandatory (Entry Level applicants welcome).
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and computer access for remote training.