Job Description
Join our award-winning team as a Call Center Agent in Charlotte, NC! We're hiring immediately for energetic professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities from day one. No experience necessary – we provide paid training!
Why Nexus?
- Immediate start with same-week onboarding
- Health/dental/vision insurance + 401(k) match
- Paid time off and flexible scheduling
- Performance-based bonuses up to $2,000 quarterly
- Tuition reimbursement for professional development
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions using CRM systems (Salesforce training provided)
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service processes
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Flexible availability including weekends/evenings
- Pass background/drug screening (company-covered)
- Reliable transportation to our downtown Charlotte hub