Job Description
Join Cleveland Connect Solutions as a Call Center Agent and launch your career in customer service excellence! We're hosting an exclusive hiring event for motivated professionals ready to make an immediate impact. Enjoy competitive pay, comprehensive training, and a supportive team environment in the heart of Cleveland. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for seamless support
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Basic proficiency with Windows OS and web applications
- Flexibility to work rotating shifts (including weekends)
- Valid government-issued photo ID
- Pass background check and drug screening
- Must attend on-site hiring event (see details below)