Job Description
Immediate Hire Opportunity! Join Our Award-Winning Call Center Team!
ConnectCare Solutions is urgently hiring motivated Call Center Agents for our Jacksonville, FL location and hosting a special hiring event for Illinois positions! We're seeking dedicated professionals to deliver exceptional customer experiences with immediate start dates.
Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Flexible availability including evenings/weekends
- Background check and drug screen required
- Must be authorized to work in the US